Rock Republic » PURCHASE T&C

The owner, representative and entity operating the rockrepublic.pl online store is Manufaktura Republic Joanna Śpiewak with its registered office in Częstochowa, 42-215, at ul. Kiedrzyńska 79/14, NIP 9491380607, REGON number 385028572, which is also a representative of the Rock Republic, Pet Republic and Rocca brands.

I. GENERAL PROVISIONS

These regulations define the rules of operation of the rockrepublic.pl online store, including in particular the rules of conducting sales via the Internet or means of distance communication, the rules of placing orders, the rules of delivering goods, and the rules of creating user accounts.

The terms used in the regulations mean:

rockrepublic.pl shop, seller, Manufaktura Republic Joanna Śpiewak with its registered office in Częstochowa, 42-215, at ul. Kiedrzyńska 79/14, NIP 9491380607, tel.: 798683681.
Customer, Buyer, You – any natural person, legal person or organizational unit without legal personality that places an order in the rockrepublic.pl online store.

Product – all goods sold in the rockrepublic.pl online store.

These Terms and Conditions are an integral part of the sales agreement for the products we offer.

Products available in the rockrepublic.pl online store are sold online.

Purchasing a product does not require registration (creating a user account).Our store operates in Poland. We ship products internationally through the rockrepublic.pl online store.

The rockrepublic.pl online store only sells retail products. Before making a purchase in the rockrepublic.pl online store, every buyer is required to read these Terms and Conditions and accept their content by checking the appropriate box and confirming.

II. SUBJECT OF SALE

The sale covers products presented on the rockrepublic.pl store website.

Pursuant to Articles 556 and 5561–5563 of the Act of 23 April 1964, the Civil Code, we are obligated to sell defect-free items.

All products in the rockrepublic.pl online store are brand new, free from physical and legal defects, and were manufactured directly at the seller's company or at their request.

We make every effort to present our products, their composition, and colors as faithfully as possible on the store website. The way colors are displayed depends on the operating system and hardware used. We cannot guarantee that your computer, monitor, or mobile device will accurately reproduce colors.

The colors of plywood and fabrics presented on the store website and displayed on your monitor may differ slightly from the colors of the actual products. This difference does not constitute a product defect.

Product dimensions may differ by +/- 2 cm from the dimensions stated in the description. This difference does not constitute a product defect.

III. RULES OF OPERATION OF THE ONLINE STORE rockrepublic.pl, PLACING AND PROCESSING ORDERS

For the rockrepublic.pl store website to function properly, you should at least:

Use the latest version of Chrome, Firefox, Microsoft Edge, Safari, or Opera.
Have cookies and site data enabled in your browser.

You can place orders in our online store on our website www.rockrepublic.pl:

without having to create a user account – after you accept the regulations.

The individual steps of shopping at the rockrepublic.pl online store are as follows:

You familiarize yourself with the selected product by viewing its page, which includes at least a detailed description, photo, and price.
If the product is available, you can add it to your cart.
You confirm by clicking the "Buy Now" button.
You confirm your personal details.You select a delivery or pickup method.
You select a payment method.You provide your shipping details.
You review the order summary.You accept the terms and conditions (this step can be skipped if you previously registered a user account and accepted the terms and conditions when creating it).
You place your order by clicking the "Buy and Pay" button.
The order will be shipped within 2 to 7 business days after payment is received.

If you choose to pay by traditional bank transfer, your order is valid for 5 business days (excluding Saturdays, Sundays, and public holidays). If you do not pay within this timeframe, your order will be canceled and the products will not be shipped or prepared for collection.

Confirmation of the contract will be sent to the email address you provide in your order.

When leaving reviews or rating products in our online store, you may not post illegal content, including content that incites violence or hatred, is vulgar, incites to commit a crime, violates personal rights, etc. Failure to comply with this rule will result in the deletion or modification of your review or rating.

IV. PAYMENTS

Prices for all products on the rockrepublic.pl online store are listed in Polish zloty or euro, always including VAT. The gross price of the product does not include shipping costs. The exception is orders over 120 Euro, for which shipping is free.

Payments in Euro:

The following payment methods are currently available:

Traditional bank transfer to the account:

Manufaktura Republic Joanna Śpiewak

PL57 1140 2004 0000 3812 1022 7108

PayPal: rockrepublicsales@gmail.com

I issue an appropriate invoice for every correctly placed order. To enable us to issue a correct invoice, you must provide all the necessary information requested when registering a user account or during the ordering process.

On receipt of the goods, we are not responsible for any incorrect information you provide as invoice details during registration or ordering.

V. DELIVERY

Products ordered from the rockrepublic.pl online store are delivered within the Republic of Poland and internationally. The shipping cost for purchased products is always indicated when placing the order and is listed as a separate item.

International shipping via Poczta Polska, Global Express:

EU: 8,95 Euro
Non EU: 12,50 Euro

Important: Customs duties, taxes and other additional fees are the responsibility of the customer.

Availability: all products are made to order
Order processing time: 2 - 7 business days
Delivery time EU: 5 - 10 business days
Delivery time NON EU: 10 - 25 business days
Delivery: from 8.95 Euro by GlobalExpress
Free delivery: from 100 Euro

The carrier will ask you to sign the delivery receipt. This is necessary for the carrier to release the shipment.

If you discover any damage to the product delivered to you by the carrier that may be related to the product's transportation, please report it to the carrier. This will expedite the claims process. You must report the damage:

Upon receipt – to the carrier/courier.

If upon receipt of the shipment, a non-conformity of the product with the contract is detected, which may be related to the transport, even though the external packaging is not damaged (mechanical damage to the contents of the shipment, quantity shortages, incomplete shipment, etc.), we recommend drawing up a damage report with the carrier and reporting the damage via email to: rockrepublicsales@gmail.com.

VI. RIGHT TO WITHDRAW FROM THE CONTRACT

As a consumer, you may withdraw from a contract within 14 calendar days from the date of receipt of your order. You do not need to provide a reason. You can send the return form via email to: rockrepublicsales@gmail.com or by post to:

Manufaktura Republic Joanna Śpiewak

ul. Kiedrzyńska 79/14.

42-215 Częstochowa

Poland

The customer returns the items that are the subject of the contract from which he or she withdrew at his or her own expense.

The return form is the following template [Legal basis: Act of 30 May 2014 on consumer rights.]

GOODS RETURN FORM

ORDER NUMBER: ...................................................................................................................

ORDER DATE: .........................................................................................................................

RETURN DATE: .........................................................................................................................

INVOICE/RECEIPT NUMBER: .........................................................................................................

NAME AND SURNAME: .........................................................................................................................

ADDRESS: .........................................................................................................................

PHONE: .........................................................................................................................

EMAIL: .........................................................................................................................

I am requesting a cash refund to the following bank account: (refund is only possible to the Customer's bank account)

Bank name: .........................................................................................................

Account number: .........................................................................................................................................................................

PRODUCT NAME: .........................................................................................................................................................................

QUANTITY: .................

GROSS PRICE (excluding shipping costs)

Shipping: ........................................

REASON FOR RETURN: ........................................................................................

Customer's Notes: ...............................................................................................................................................................................................................................................................................................................................................................................................................................

I declare that I am familiar with the conditions for returning goods specified in the Store's Terms and Conditions.

.........................................................................................................................................................

(Name and surname - legible Customer's signature)

The customer is responsible for any diminished value of the item resulting from handling it beyond what is necessary to establish its nature, characteristics, and functioning.

If you exercise your right to withdraw from the contract, you must return the item to my address immediately, no later than 14 calendar days after submitting the Returns Form.

The Seller shall withhold the refund of the payment received from the Customer until receiving the returned item and after checking the condition of the returned product.

The Seller shall refund the payment using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for him.

Pursuant to Article 38 of the Consumer Law, the Customer has no right to withdraw from the contract:

1) for the provision of services for which the consumer is obligated to pay the price if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service, the consumer will lose the right to withdraw from the contract, and the consumer has acknowledged this;

2) in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period;

3) in which the subject of the service are non-prefabricated goods, manufactured according to the consumer's specifications or intended to meet their individual needs;

4) in which the subject of the service are goods that, due to their nature, are inseparably combined with other goods after delivery;

5) concluded by public auction;

Point 3) applies to all products other than standard products that have been modified in any way and manufactured according to the guidelines and at the request of the Customer.

VII. COMPLAINTS

If the properties of the product you ordered do not correspond to the properties indicated in its description or if the product is damaged, you have the right to file a complaint.

You can submit complaints:

By sending a message to: rockrepublicsales@gmail.com with a photo of the product in question. This will expedite the complaint review process. Once I receive your message, you will receive a reply confirming receipt of your complaint and instructions on how to proceed.

To file a complaint, please complete the complaint form below. Complete the complaint form and send it by courier at your own expense to: Manufaktura Republic Joanna Śpiewak

ul. Kiedrzyńska 79/14

42-215 Częstochowa

Poland

along with the product in question. I will inform you of the outcome of the complaint via email within 14 calendar days.

COMPLAINT FORM

IMPORTANT! The returned goods should be sent to:

Manufaktura Republic Joanna Śpiewak

ul. Kiedrzyńska 79/14

42-215 Częstochowa

Poland

In addition to the recipient's address, the package packaging must clearly state the words "COMPLAINT" and the ORDER NUMBER.

Example: The label on the packaging should read "COMPLAINT, Order No. 241124-436652"

City: ........................................................................................................

Date: .....................................................................................................

Model / name of the product being complained about: .................................................................................................................................................................................................................................................................

Invoice number: .........................................................................................................................................

COMPLAINT PARTY DETAILS

Name and surname: .........................................................................................................................................

Contact phone number: .........................................................................................................................................

Email address: .....................................................................................................................................

Address for returning the goods after a valid complaint: ................................................................................................................................................................................................................................

Description of the fault:

........................................................................................................................................................
..................................................................................................................................................................................

..................................................................................................................................................................................

.................................................................................................................................................................................

...................................................................................................................................................................................

(Imię i nazwisko - czytelny podpis Klienta, data)

VIII. FINAL PROVISIONS

In matters not regulated by these Terms and Conditions, the provisions of applicable law, in particular the Civil Code, shall apply.

We reserve the right to amend these Terms and Conditions at any time. We will fulfill previously placed orders under the terms and conditions specified in the Terms and Conditions in force at the time of placing those orders. Amendments to the Terms and Conditions do not infringe upon the acquired rights of those who use our online store.

Amendments to the Terms and Conditions will take effect no earlier than 7 days after we publish the amended Terms and Conditions on our online store website. Purchases made before the amendments to the Terms and Conditions will be governed by the provisions in force on the date of purchase.

The above Terms and Conditions of the rockrepublic.pl online store are effective from December 13, 2025.

Terms and conditions of purchase for the rockrepublic.pl online store